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For more information, see these sections:
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Automatic syncing
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To automatically sync your device with the host system, set up the following preferences on the Setup page in MobileTech.
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If MobileTech is set up to use event-based syncing and Sync Login is set to Off on the device, automatic syncs will occur when you create a service call, create or complete an appointment, or request a timesheet report. If Sync Login is set to On, you'll be prompted to sync. For more information, see "Event-based syncing" later in this topic. |
Automatically sync your device only when you log on to it
When you first log on, you must manually sync the device.
Field | Setting |
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Auto Sync | On Start |
Auto Sync Delay (sec.) | Enter 0 |
Sync Login | Off |
Automatically sync your device when you log on to it, and then at specific intervals throughout the work day
After you log on, the device is automatically synced at the interval that you enter.
Field | Setting |
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Auto Sync | On Start |
Auto Sync Delay (sec.) | Enter a value, such as 600 |
Sync Login | Off |
Always manually sync your device
Field | Setting |
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Auto Sync | Never |
Auto Sync Delay (sec.) | Enter 0 |
Sync Login | On |
Event-based syncing
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If MobileTech is set up to use event-based syncing, event-based syncing is used to sync your device to the host system in these situations:
- You choose Save after creating a service call.
- You choose Save after creating an appointment.
- You choose Complete Appointment after completing a service call appointment.
- You request a timesheet report.
Display the Sync page to prompt you to sync
After you create a service call, create or complete an appointment, or request a timesheet report, the Sync page is displayed. You must choose Sync to sync to the host system.
Field | Setting |
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UseEventBasedSync in the setup options | True |
Sync Login on the device | On |
Automatically sync your device to the host system
After you create a service call, create or complete an appointment, or request a timesheet report, your device is automatically synced to the host system.
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If MobileTech is not set up to use event-based syncing, no event-based syncing occurs. The device will sync depending on your settings in the Sync Login or Auto Sync fields on the Setup page, or when you manually sync the device. See "Automatic syncing" and "Manual syncing" in this topic for more information.
Manual syncing
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| To manually sync with the host system from the Sync page, the Sync Login option must be marked on the Options tab on the Setup page. |
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