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- In Microsoft Dynamics GP, open a service call.
- Choose the attachment (paperclip) icon next to the Service Call ID field. The Document List window is displayed.
- Choose Add. The Document Maintenance window is displayed.
- Select a format and a file.
Choose the Copy To Database option.
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Note Copy to Database must be selected in order to send attachments to devices. Attachments will not be sent to the device if you do not choose this option.
- Specify any additional information and choose Save.
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