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Select Cards > Service Management > Service Manager. Select a customer and then select the History indicator. Double From the Service Call Lookup by Customer window, double-click a the service call. From the Service Call window, select Go To, and then select Service Call Status. The Customer ID, Location Address ID, and Service Call ID fields are automatically populated from the service call and the service call information.
From the main Inquiry navigation, select Service Management, and then select Service Call Status. If you have the service call ID, you can enter that in the Service Call ID field and tab off to automatically populate the Customer ID and Location Address ID fields and the service call information.
Enter Manually Added Cost Transactions
You In the Service Call Status window, you can add costs by using the + button to the right of each cost category . We also refer to these as manually added costs. For example, if you haven't purchased the Microsoft Dynamics GP Payables, Payroll, or Inventory modules, you can use the + Plus buttons to enter your coststo access the Added Costs window. See Entering Manually Added Transactions. If you use COGS, the manual accounts must match the normal accounts.
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Use the zoom feature to view individual transactions for unposted costs, actual costs, and committed costs totals and to view the transactions that make up the costs for each cost category. For more information, see Viewing Service Call Costs.
View Billing Rates
Select In the Service Call Status window, select Billing Rates from the ribbon navigation to open the Recalculate Billing Rates window. Billing rates and pricing markups can be assigned and calculated as the costs are accumulated. Labor transactions default to the labor billing rates, and material . Material and other costs default to the price markup matrices defined for each customer location.
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