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Kimberly Onnen

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  1. In MobileTech Administration, go to Tools > Launch Resco Cloud Dashboard.
  2. From the left navigation, select Admin Console.
  3. Under Resources, select Users.
  4. Select one or more users, then select Set Password from the menu bar.
  5. Select what password-related management tasks do you want to perform:

    • Random: Check to generate a new random password for the selected users. 

      Note

      Note: If you marked Random, the random password will only display in the confirmation message. You will need to copy this to include with the communication to your technicians

      . ExpandtitleView example..

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    • New password and Confirm password: Enter a new password for the users.
    • Must change password: Mark to require users to change their password the next time they connect to the backend server. 
    • This

      Send to users by email: Mark to send an automated email with the new password.  

      Note

      Note: This option is not currently working as expected. Additionally, if you mark this option, the password is not displayed in the confirmation window.

  6. Select Confirm.
  7. Select OK in the confirmation window.
Warning

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After you confirm the password, a message displays in the Admin Console window that includes the password that you've just entered. You will need to make a note of this password to email the affected technicians.

Technician Resetting Password

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