- In MobileTech, select the Sync icon and a message displays "Can't connect. Server Login Failed."
 Image Removed - Select OK.
- Select the Sync icon again to open the Sync window.
- Clear the password field (shows as dots, not the actual password) and enter the temporary password that was sent to you.
- Select the Sync icon.
- In the Change password window, enter the password sent by Admin in the Old Password field.
- Enter the new unique password in the New Password and Confirm Password fields.
- Select Submit.
- In the Password was successfully changed message, select OK.
- Sync your device.
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