- Choose Customers Customers. Select a customer and choose the Locations tab. Select a location and choose the Equipment tab.
OR - Choose Service Calls Calls. Select a service call, choose More, and then choose the Equipment tab.
...
To create an equipment record for a location where you are performing a service call, choose the New icon. This icon might not be displayed if you don't have a service call at the selected location. For more information, see Create or Change an Equipment Record .
...