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- Select a customer in the Customer Hub.
- In the details section of the Customer Hub, select the Contacts tab.
- Right-click on any contact and select Add Contact.
- In the Contact Lookup window, enter the name of the contact (partial or full) to verify the Master Contact does not currently exist. If the contact does exist as a master contact, you can attach the contact to the location. See Attaching a Contact for more information.
- Choose the Add icon icon to open the Contact window.
- Complete the following fields:
- Name (required)
Enter the first and last name. - Local/Agency
Select the contact type. - Organization
Enter the name of the organization. - Role
Select the contact's role. - Address 1, Address 2, City, State, Postal Code
The address information defaults in from the Location however you can edit this as needed. - Primary Phone Number
Enter the primary phone number. - Phone Type
Select the phone type for the primary phone number - Email, Pin Number, Customer Portal Report Folder
Provide the login information and application data if this contact is a Customer Portal user. - Quick Note
Use the Quick Note window to enter notes and other information. Unlike attached notes created with the notepad button, a quick note is visible on the Contacts tab.
- Name (required)
- Choose Save.
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