Description: Why is the Master Contract Renew button grayed out when it is fully billed and recognized on my multi-year contract?
...
| title | Click to view screenshot. |
|---|
Solution: In the screenshot provided by the customer, notice that the Anniversary Date is not in the same year as the Expiration Date. With multi-year contracts, you normally run the Process Multi-Year Contracts option to bring the Anniversary Date into the next year along the way.
| Expand | ||
|---|---|---|
| ||
|
| Insert excerpt | ||||||
|---|---|---|---|---|---|---|
|