Installing MobileTech

Upgrading to MobileTech

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from a previous version

You can upgrade to MobileTech 

• Before you upgrade from a previous version of MobileTech:
  • Make sure that all mobile devices have been synchronized to the host system. If you've made changes to views or stored procedures in previous versions of MobileTech, those changes will be overwritten during the upgrade.
  • IMPORTANT: Inactivate any active Woodford projects before running the upgrade.
• You'll be prompted to install database objects the first time you log into MobileTech Administration after upgrading. You must do this for each company. If you're not prompted to install database objects, go to Tools > Create MobileTech Objects and select Process. For more information, see Log into MobileTech Administration in the Installation & Administration Guide. For additional upgrade notes, see Upgrade MobileTech Server in the Installation & Administrative Guide. Installing database objects during an upgrade does not remove any data from the middle tier.
  

Installing MobileTech for the first time

You can install and set up MobileTech as described in the Signature MobileTech Installation & Administration Guide.

Installation Components and Compatibility

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MobileTech Components to Install

To set up and implement MobileTech, you must install these components:

• MobileTech Server 

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   (

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  ) includes Resco Woodford v17.0.1, Publish Version 

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• MobileTech

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  .Woodford (included in installation)
• MobileTech with Inspections

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  .Woodford 
  IMPORTANT: Due to issues with Resco licensing where the Inspection license is assigned to any technician who syncs with a project that has Inspections even if they are not assigned the Inspector Role, you need to have two Woodford projects (one for Inspections, one for non-Inspections). See Import the MobileTech Woodford Project for the updated steps for creating a child project and importing the Inspections project.

• Resco Mobile CRM 16.0.9 or higher (from device App Store)  

Important Notes

• As App Stores increase their security requirements, HTTPS (with Trusted SSL Certificates) will soon become required across all device types.  Therefore, we recommend you transition your MobileTech environment to use SSL with a trusted certificate.
• Do not install MobileTech server components on your SQL Server machine. 
• Install MobileTech Administration on the MobileTech web server.
• Verify the eTimeTrack Web Service current release version matches the installed version of Signature. For installation instructions for each component, see the Installation & Administration Guide.

Installation Notes

• After installing MobileTech

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  , if you have set up password complexity, you will need to set this up again as the MobileTechAdmin.exe.Config file is overwritten.

• You will need to add the IIS APPPOOL\RescoCloud user to the SQL Server Reporting Services Home Folder permissions page. For instructions on adding the user, see https://docs.microsoft.com/en-us/sql/reporting-services/install-windows/reporting-services-configuration-manager-native-mode?view=sqlallproducts-allversions. You can filter the instructions to your SQL Server version.

• The Job Summary Timesheet report no longer prints automatically when a technician completes a job appointment with billable transactions on the appointment. If your company would like to continue to have this report automatically generated, you can remove the comment lines from Offline HTML: 
  
  Enabling the automatic timesheet generation after completing a job appointment:

  1. In Woodford, select the MobileTech Woodford project and then select Edit from the menu bar.

  2. From the left navigation, select Offline HTML.
  3. Double-click Entity to open.
     Double-click Appointment to open.
  4. Select appointment-form_complete-job.html and then select Edit from the menu bar.
  5. Scroll down to FORM EXECUTIONS.
  6. Locate //,generateTimesheetReport(appointment) //Uncomment line to turn on automatic generation of timesheets.
  7. Remove the preceding //, and succeeding //Uncomment line to turn on automatic generation of timesheets so that the line only displays the following.
     generateTimesheetReport(appointment)
  8. Select Save.
  9. Select Save from the menu bar.
  10. Publish the project.

  
  

IMPORTANT

Deprecation Note:

The legacy UseXOi feature has been deprecated and is no longer available as a setup option in MobileTech Administration. 

New Features

Bug Fixes