...
Notes:
This window cannot be accessed if :
If the service call has an invoice or credit memo saved to a batch. In the event that the user opens the window and another saves an invoice or credit memo to a batch, a message displays indicating that the service call cannot be accessed or that the Recalculate Billing Rates window cannot be accessed.
If you are using SOP Invoicing.
This window is primarily used for OPEN service calls. While you can use this to view closed service calls, you will only see:
Committed costs: The call was invoiced or closed with committed or saved purchase orders.
Unposted costs: Unposted costs that exist on the call even though the call is closed.
...