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If UseTechnicianHelper is set to True in Mobile Device Global Settings, technicians can enter time entries for technician helpers. When using the employee lookup, you can search by department and position.
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Separate time entries are created if you time in/out and the resulting values overlap midnight of the default week-ending day. Midnight is determined by the technician's device. The first entry is for the time up to midnight (12:00 am) and the second entry is post-midnight (12:00). For example, the week-ending day is set to Friday. If you time into an appointment at 10:00 pm on Friday and time out at 2:00 am on Saturday, two entries are created. The first time entry is for the previous time period (10:00 pm to 12:00 am and the second time entry is for the current time period (12:00 am to 2:00 am). The default week-ending day is determined by the existing Default Week-Ending Day that is set up in TimeTrack. See Choosing Setup Options in the TimeTrack documentation. |
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