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1. From the main Schedule window, select the Service Monitor button located above the Schedule Board.
2. The Search Date field in the Service Monitor window displays the current date; however, you can select a different date. Only the calls created on this date are displayed.
3. The following columns. You can use the Column Chooser to remove columns.
   • Icon: Displays the SLA icon by the color defined in the Service Level Agreement Options in Schedule Settings.
   • Remaining: Indicates the number of minutes remaining until the expiration time.
   • Expiration: Displays the expiration date and time of the call.
   • The other columns display information from the service call(s):
     
     • Service Call Number
     • Date
     • Type
     • Technician
     • Priority
     • Contract Number
     • Status
     • Location Name
     • Description
     • Hours
     • Problem Type
     • Service Area
     • USER-DEFINED
     • USER-DEFINED
     • Affiliate
     • Region
     • Branch

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Defining View Preferences

In the Service Monitor Preferences window, select values to restrict the information displayed in the Service Monitor window. If you don't make any entries in the Preferences window, all service calls with appointments scheduled for the current day display. Your selections in the Filter Preferences window serve as defaults each time you open the window; only appointments that fall within those filters display. The preferences set in the Service Monitor Preferences window are displayed in the lower-left corner of the window.

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