The Service Monitor works with the Service Level Agreements service level agreements (SLAs) and visually displays service call data by the icon for the call type. The associated service call can be accessed by right-clicking the appointment and selecting Open Service Call in the Service Monitor window.
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- From the main Schedule window, select the Service Monitor button located above the Schedule Board.
- The Search Date field in the Service Monitor window displays the current date; however, you can select a different date. Only the calls created on this date are displayed.
- The following columns. You can use the Column Chooser to remove columns.
- Icon: Displays the SLA icon and color. These also display on the Schedule Boardby the color defined in the Service Level Agreement Options in Schedule Settings.
- Remaining: Indicates the number of minutes remaining until the expiration time.
- Expiration: Displays the expiration date and time of the call.
- The other columns display information from the service call(s):
- Service Call Number
- Date
- Type
- Technician
- Priority
- Contract Number
- Status
- Location Name
- Description
- Hours
- Problem Type
- Service Area
- USER-DEFINED
- USER-DEFINED
- Affiliate
- Region
- Branch
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| Icon | Description |
|---|---|
| Preferences: Select to open the Service Monitor Preferences window where you can select values to restrict the information displayed in the Service Monitor window. Your selections in the Filter Preferences window serve as defaults each time you open the window; only appointments that fall within those filters display. |
| Refresh: Select to manually refresh the Service Monitor window. If you have defined the Auto-Refresh rate in the Service Level Agreement Options window in Schedule Configuration, this window will automatically refresh. |
| Column Chooser: Select to open the Column Chooser window to hide or show columns in the Service Monitor window. |
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