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  • Call type

  • Problem type

  • Purchase Order

  • Description

  • USER-DEFINED 1-4

  • Caller Name*

  • Caller Phone*

  • Caller Email*

...

You can't change an MC (maintenance) call type to a non-MC call type, or vice versa.

*The caller information defaults from the service call entered in Service Management. These fields need to be manually added to the Service Call window using Modifier.