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  • A task in Signature can only have one snippet added.
  • In MobileTech, multiple snippets can be combined to create a complete resolution note. When multiple snippets are selected, they are concatenated into a single resolution note and each statement is separated from the other using a semi-colon. 

To create a Resolution Note Snippetresolution note snippet:

  1. Select Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service >Resolution Note Snippets.
  2. In the Resolution Note Snippets window, enter a Resolution Code up to 10 alphanumeric characters.
  3. Enter a Description up to 255 alphanumeric characters. Use the Enter key to add multiple lines, if needed.
  4. Select Save.