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The

Equipment Type is set to OTHER in ESMS.
  • GP Customer
  • Location
  • Service Call
  • Service Option
  • Technician

    • The entity trigger allows Signature Agent to push entity data to the ESMS database any time a change is made in the system that affects that entity. GP Customer, Location, and Equipment are tied to an ESMS Client, Site, and Equipment, respectively. ESMS maintains the Signature hierarchy so that if a change is made to a Signature Equipment, the parent Location and Customer will also be created in ESMS and linked to the proper ESMS entity.

    • Appointment

    • Equipment

    Excerpt

    Verifying Signature Agent Entity Triggers

    This integration requires that the following entities in Signature Agent to be turned on.

  • Appointment

    • Equipment

    Note
    Note

    The Equipment Type is set to OTHER in ESMS.


  • GP Customer
  • Location
  • Service Call
  • Service Option
  • Technician
    • Note

    Changes made in ESMS will not overwrite data in the source application. Likewise, changes in Signature will not overwrite ESMS-specific data such as Client Name, Client Address, Site Name, Site Address, ESMS Equipment Name, and ESMS Equipment Type.


    To verify the triggers are turned on:

    1. Log into Signature Agent Configuration.
    2. Choose the CDC Configuration tab.
    3. Expand the database and then choose the company.
    4. Choose the entity trigger and then choose Start.

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