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1. In MobileTech Administration, go to Tools > Launch Resco Cloud Dashboard.
2. From the left navigation, select Admin Console.
3. Under Resources, select Users.
4. Select one or more users, then select Set Password from the menu bar.
5. Select what password-related management tasks do you want to perform:

   • Random: Check to generate a new random password for the selected users. 

     Note
     If you marked Random, you will not know what the random password is so you won't be able to tell users what their temporary password is.

     
     

   • New password and Confirm password: Enter a new password for the users.
   • Must change password: Mark to require users to change their password the next time they connect to the backend server. 

   • Send to users by email: Mark to send an automated email with the new password. 

     Note
     This option is not currently working as expected. Additionally, if you mark this option, the password is not displayed in the confirmation window.

     
     

6. Select Confirm.

7. Select OK in the confirmation window.

   Warning
   title IMPORTANT
   After you confirm the password, a message displays in the Admin Console window that includes the password that you've just entered. You will need to make a note of this password to email the affected technicians.

   
   

Technician Resetting Password

Once you've updated the password, the change takes place immediately for the selected technician(s). When the technician syncs their device, they will receive a message that says they can't connect and that the server login has failed. These steps are also available in MobileTech Help, see Log into MobileTech.

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