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| Note |
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The 3D Touch menu is not compatible with MobileTech. This is the long press on the Mobile CRM icon on your device's home screen. |
Resetting Your Password
Depending on your company's settings, your administrator may reset your password. This will provide you with the ability to change your password. You should receive an email with a temporary login password.
| Excerpt |
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- In MobileTech, when attempting to sync the device, a message displays indicating that the device can't connect and that the server login has failed.
- Select OK.
- Select the sync
 Image Added icon again to open the Sync window. - Highlight the displayed password (shows as dots, not the actual password) and enter the temporary password set by Admin.
- Select the syncicon.
- In the Change password window, enter the password sent by Admin in the Old Password field.
- Enter the new unique password in the New Password and Confirm Password fields.
- Select Submit.
- Select OK.
- Sync your device and enter the new password.
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