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If you do not want your technicians to be able to create service calls in MobileTech, you can remove the Create permission from the Service Call entity in the MobileTech Woodford project.

1. In MobileTech AdminAdministration, go to select Tools > Launch Resco Cloud Dashboard. 
2. Enter the Organization and select Log in.
3. Enter the Email and Password and select Log in. 
4. In the left navigation, select Woodford.
5. Open the Woodford Project.
6. In the left navigation, scroll down to Entities and select Service Call.
7. In the Entity Permissions section, unmark Create.
8. Save and publish the project.
9. Sync devices.