While you can manually add the technicians' passwords in MobileTech Admin (see Add a MobileTech User) or in Resco's Admin Console (see Set Technician Passwords with Admin Console (optional)), you can use the Update Password Policy window to set up the complexity, password expiration, as well as the lockout mode. In MobileTech Admin, select Tools > Update Password Policy. The password complexity goes into effect when at the time of the password expiration. The password expiration applies only to MobileTech Users, not to MobileTech Administrators. If MobileTech Administrators update their password, the password complexity is enforced.
If you've previously set up password complexity and lockout policy using Regex, those values will default into this window.
If you do not have a password complexity set up, the Update Password Policy window automatically displays after these events:
- Add Company Objects
- Add/Update Organization Database
- Change Administrator Password
- Upgrade Resco Server
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We recommend enabling all requirements and setting the minimum password length to 8 characters. |
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A password complexity policy is designed to deter brute force attacks by increasing the number of possible passwords. To protect your organization from brute force password hacking, enforce the use of strong passwords such as requiring digits, upper case letters, special characters, and password length. When the technician passwords expire, a prompt is displayed when the technician attempts to sync or sign in to their device and they can update the password at that time.
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