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When you access the Map2BOB Technician tab, the ERP Technician ID column is displaying all the ERP company's ERP Technician IDs, regardless of branch filtering. When mapping the Technicians, all the BOB Technician records for the BOB Company are accessed.
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If your company uses MCC generation, the process of automatically generating service calls from maintenance contracts, you will also need to map the UNASSIGNED ERP Technician to an UNASSIGNED BOB Technician. |
Additional Information
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