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  1. Go to Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Technicians > Technicians.
  2. From the Technician Setup window's menu bar, select Additional > Map2BOB Technician.
  3. In Map2BOB, if the ERP Technician does not have a Technician mapped, the Linked  icon is not displayed and the BOB Technician field is empty.
  4. To the right of the Technician row, select the ellipsis  icon icon.
  5. Select Manage Technician.
  6. In the New Technician window, select the Technician Name drop-down. Verify the technician's name is not listed. 
  7. Select <Create Techniciana new BOB Technician>.
  8. The ERP Technician Name and Title auto-populates with the ERP Technician information, however, you can edit this information.
  9. Enter the Email Address and Phone Number.
  10. Select the Seniority Level.
  11. Select one or more Specialties. (Optional)
  12. Select Create.
  13. On the Technician tab, the BOB Technician name and the Linked  icon display to indicate that the Technician is now linked.

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