...
If the entity has more than one Priority status, only the highest level will display on the BOB dashboard. For example, if the Customer has 1 High Priority Fault status and 1 Low Priority Fault status, only the High Priority icon will display. On the BOB tab from an entity form, multiple level icons display with a numeric value indicating how many alerts for that level exist.
The health status will be one of the following colors:
-
Red
Red: High priority fault currently Active. -
Yellow
Orange: Medium priority fault currently Active. -
Green
Yellow: Low priority fault currently Active. 
Gray Gray: Entities that have:- Sensors with a currently Active BAS Agent in the Connected State but no active Faults.
- No Sensors with a currently Active BAS Agent in the Connected State.
- The Entity is not created or mapped in Building Optimization Broker.
...
View the highest fault priority alerts for all customers on the device.
- Zoom to view the highest fault priority alerts for customer locations.
Zoom to view the highest fault priority alert for equipment at a customer location. If you select the equipment and then select More, you will be able to see all fault priority alert level icons with a numeric indicator for the number of alerts of that status level.
- Scan a barcode to quickly display that equipment and fault priority.
- Select the High, Medium, or Low filters at the top of the form to view all entities with that status display below. Only the highest fault priority alert level will filter.
- If multiple fault alert levels exist, only the highest level icon displays.
- Create a new service call by selecting a piece of equipment and then selecting Create New Service Call. If there are more than one statusesstatus, select the status information to be added to the Service Call Description. See Create a Service Call or Request from BOB Dashboard or Tab.
...