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For With Signature 18.04b06 or higher, new service calls cannot be created for inactive service locations from the New Service Call window and from the BOB dashboard in MobileTech. If you want your technicians to be able to create new service calls for inactive locations, you will need to comment out the fetch filter in offline HTML from the new call form.

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1. In the Woodford Project, select Offline HTML.
2. In the Edit window, scroll down to // ----- LOCATION -----.
3. Add the comment out slashes // to the front of the following line:
   
   entity.addFilter().where(SCHEMA.location.Properties.isinactive, 'eq', 'false')

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4. Select Save in the Edit window.
5. Select Save.
6. Publish the project
7. Sync the devices.