The BOB  dashboard and tabs display the Health Monitor information from Building Optimization Broker. The BOB dashboard and tabs display depending on your company's settings. You have the option to add the equipment to the current service call (from the appointment and service call forms) or to create a new service call (from the equipment form). See Create a Service Call or Request from BOB Dashboard or Tab.

BOB Fault

...

Statuses

If the entity has more than one Priority status, only the highest level will display on the BOB dashboard. For example, if the Customer has 1 High Priority Fault status and 1 Low Priority Fault status, only the High Priority icon will display. On the BOB tab from an entity form, multiple level icons display with a numeric value indicating how many alerts for that level exist.

...