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Error Message DescriptionFix
LICENSE: NOT FOUND

This error displays when the user's license has been disabled, you have exceeded your licenses, or have not cleaned up deleted technicians who are still consuming a license count.


  1. In Resco Cloud, select Mobile Users in the left navigation. (MobileTech Admin > Tools > Launch Woodford) On the far right pane, the available licenses display.
  2. If you have any (DELETED) users displayed in the center pane, select one or more (by holding CTRL and selecting).

  3. Toggle the license to Delete.

    Note

    Resco's best practice recommends disabling and then deleting any users who are no longer consuming a license.