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Error Message DescriptionFix
LICENSE: NOT FOUND

This error displays when the user's license has been disabled, you have exceeded your licenses, or have not cleaned up deleted technicians who are still consuming a license count.

For more information, see https://docs.resco.net/wiki/Mobile_users.

  1. In Resco Cloud, select Mobile Users in the left navigation. (MobileTech Admin > Tools > Launch Woodford) On the far right pane, the available licenses display.
    • If you have any (DELETED) users displayed in the center pane, select one or more (by holding CTRL and selecting)
    .Toggle the license
    • . Toggle the license to Delete.

    • If you have any users consuming a license that should be removed, select one or more and then toggle the license to Disable. Then toggle to Delete.

      Note

      Resco's best practice recommends disabling and then deleting any users who are no longer consuming a license.