XOi (formerly XOEye) equips field technicians with wearable technology systems, or the Vision Telepresence Client app for Android and iOS devices, that capture and share information. The XOi Integration section only displays if you have a valid SEE registration. 

XOi Workflow

The technician can capture an image and/or video that is uploaded to the XOi server. After uploading in the client, the unique hyperlink is copied to the Resolution Note. After synchronizing, back office users can view the attachment to the service call. Anyone with the unique hyperlink can view and/or download the images or video. The activities on the XOi server are tagged with the call ID, appointment number, location name, and XOi user ID. The hyperlink is available for 30 days. 

XOi Deep Linking

The technician is able to access the Vision app from within MobileTech to view site history and to add photos/videos directly in the Vision app. You will need to have Schedule registered to be able to complete the XOi Integration setup in Schedule's Administration Setup. If you turn on XOi Deep Linking in MobileTech but you don't set up the XOi Integration in Schedule, XOi options will not display in MobileTech. 

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