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  1. Choose Setup .
  2. Choose Resco.
  3. Update the settings below:

    Accounts

    CRM

    Displays your technician email address.

    Network

    Online ModeDisplays the Online Mode as set up by your adminstrator.

    Auto Sync

    Displays the Auto Sync setting as set up by your administrator.

    Sync Login

    Choose On to require that you log on to MobileTech before you sync your mobile device. Choose Off if you want to be able to sync your mobile device without logging on to MobileTech.

    Save Password

    Choose On to save your logon password for the device that you're using. If this option is on, you don't have to enter your password each time you log on to MobileTech. If you choose Off, you must enter a password on the device when you start MobileTech.

    Use Fingerprint (Android/iOS only)

    Turn on to use your fingerprint, TouchID, or FaceID to log into MobileTech. We recommend to leave this turned Off if you share a device.

    Appearance

    Language

    Not supported by MobileTech. By default it is set to Automatic to use the language of your device.

    New Form UINot supported by MobileTech.
    Max Image SizeiOS Only - Choose the maximum image size. Default / 640 x 480 / 1024 x 768 / 1600 x 1200 / 2048 x 1536 / 2592 x 1936
    List ButtonsTurn On or Off the default buttons such as Edit, More, Call or Email.

    Map

    Choose On to make the Map button available.

    Note

    Locations on maps are displayed only if coordinates for locations are entered in Service Management. Contact your system administrator about making changes to the Service Management SV00200 table.

    Dashboard

    Displays the dashboard setting as set up by your administrator.

    Change ListNot supported by MobileTech.
    Design DashboardsNot supported by MobileTech.
    Private ChartsNot supported by MobileTech.
    AutoFormGridNot supported by MobileTech.

    Full Screen (Windows only)

    This Windows-only option displays the full screen setting as set up by your adminstrator.

    • On
      If you are using a Windows device, this option displays MobileTech in full-screen view. The title bar, including the icons for minimizing, maximizing, and closing the app, won't be displayed.
    • Off
      The title bar and the icons for minimizing, maximizing, and closing the app display.

    Ask Before Exit (Windows only)

    If you're using a Windows device, choose On if you want to be prompted for a confirmation before closing MobileTech.

    PIM

    Call ViaNot supported by MobileTech.
    Send Invites

    Not supported by MobileTech.

    Use RemindersNot supported by MobileTech.
    Send Email ViaNot supported by MobileTech.
    HTML EmailsNot supported by MobileTech.
    SignatureNot supported by MobileTech.
    Exchange FolderNot supported by MobileTech.
    Show ImagesNot supported by MobileTech.
    Mark Email ReadNot supported by MobileTech.

    Advanced

    Home RealmNot supported by MobileTech.
    ADSF UsernameNot supported by MobileTech.
    UseSystemOAuthNot supported by MobileTech.
    Web ServiceMust be XRM. Other selections are not supported by MobileTech.

    Delete Data

    Use this option to clear the local database. After you've entered information by using your mobile device and synced data, you can delete data, which lets you manage your device memory and optimize performance by removing old files.

    Max Attachment Size (Windows and iOS only)

    If you're using a Windows or iOS device, select the file size of attachments, such as photos. If you're viewing an image that exceeds this size, it's resized to the maximum image size for viewing purposes, and then returned to its original size. If you take a photo with your device, this is the maximum size of the photo.

    Display Density (Android only)

    If you're using an Android device, use this field to change the size of the content on the screen. You can use this setting to display more or less content, depending on the size of the screen and your preference.

    Max Attachment Size

    The maximum size of any file that can be attached to records. This setting can't be changed on the device. This is a Woodford setting.

    Max Sync Records

    The maximum number of records that can be synced to the mobile device for one entity. The default maximum is 30,000 records at one time, but you can decrease that number.

    Diag. Sync LogUse this option to log details for synchronizations.
    Entity

    Not supported by MobileTech.

    AppFolderNot supported by MobileTech.
    Client CertificateNot supported by MobileTech.
    Pinned CertificateNot supported by MobileTech.
  4. Choose the Save  icon.
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