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Syncing can be set up to occur automatically or based on events, and you can manually sync your mobile device at any time.

Note

If you are unable to a setup field on your device, you will need to contact your administrator to unlock the field.


For more information, see these sections:

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To automatically sync your device with the host system, set up the following preferences on the Setup > Resco page screen in MobileTech.

Note

If MobileTech is set up to use event-based syncing and Sync Login is set to Off on the device, automatic syncs will occur when you create a service call, create or complete an appointment, or request a timesheet report. If Sync Login is set to On, you'll be prompted to sync. For more information, see "Event-based syncing" later in this topic.

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Note
To manually sync with the host system from the Sync page, the Sync Login option must be marked on the Options tab on the Setup page> Resco screen.

To log on or to sync the host and your mobile device, follow these steps.

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