Occasionally, when a service call, service appointment, or job appointment is created in the host system but completed on a mobile device, records that are related to that service the call or appointment do not get removed from the middle-tier database when the service call or appointment is completed.
To make sure these records are cleared out of the middle-tier database, you should set up the daily cleanup job.
This job looks in the middle-tier database for records related to service :
- Service calls that
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- are closed or completed more than 14 days ago, and for task attachments that have no parent service call. Those records are removed from the middle-tier database during the next integration sync.
- Service appointments that are outside of 14 days of the current date (based on the task date) or within 14 days with a status of CLOSED or RE-ASSIGNED.
- Job appointments that are outside of 14 days of the current date (based on the start date).
| Note |
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If more than 450 service calls and/or appointments are completed per day, we recommend that you work with KEY2ACT Support. |
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