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The Appointment icon from the home navigation displays a notification number that indicates the count of new appointments after syncing your device. The notifications remain until the technician selects you select Dismiss New Appointments located at the top of the Appointments List (by selecting Appointments from the home navigation or from the Service Call > Appointments tab) or they you sync the device again. If the technician selects Dismiss New Appointments you dismiss the notification of the new appointments from the service call, only the notifications for the new appointments related to the service call are dismissed.
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