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You can view and mark up attachments that originate in Service Management or in MobileTech. File formats for attachments, such as PNG or PDF, are displayed when you choose the Attachments tab for a service call. So if more than one document is associated to the service call, you can easily see the file types. See Additional attachment options in MobileTech that are available after you have added the attachment.Note: If
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If an attachment is too large to be downloaded during normal processing, an Attachment pane will display this information. You also can use this pane to manually download the attachment. |
- Choose Service Calls. Select a service call, choose More, and then choose the Attachments tab.
- Select an attachment.
- Choose More to see information about the file. You can change the description of the attachment, if needed, and then save the changes.
- Choose Markup to mark up the attachment. For example, if the attachment is an image of a piece of equipment that needs a part replaced, or to call out damage to the piece of equipment, you can mark up the area on the image. You can also write on the image.
- Save the changes.
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