Regardless of which version you are upgrading from, be sure to install the components for the most recent version. After you install MobileTech Server, you must set up application options and set up and grant access to users by using MobileTech Administration. You will then install MobileTech Client on the various devices that are used by technicians.
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Important upgrade informationDo not install a version of Woodford that is newer than 12.X. Do not install a newer version of Woodford until you are instructed to do so by Key2Act. Woodford is a third-party product and you must use a version of Woodford that is compatible with the version of MobileTech you are using. When you launch Woodford, if the "New update is available" message displays, choose Later. After you install and activate Woodford, we recommend that you set up Woodford so you are not prompted to install a newer version when it is released by Resco. In Woodford, choose Settings and unmark the Check for updates on startup check box. Review the steps below carefully before you install the latest compatible version of Woodford. |
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Step 1: Making backups of .config files
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UPDATING ON iOS DEVICES If your technicians use iOS devices, the technicians will sometimes be notified about MobileTech app updates for their devices. Do not install the client updates on those devices unless you will also be updating the MobileTech Server to the compatible versions that are listed in the Readme. We recommend that you clearly communicate this information to your technicians. We also recommend that you turn off automatic downloads of updates on iOS devices. To do this, go to Settings > iTunes & App Store. In the Automatic Downloads section, make sure the Updates option is turned off (the toggle switch should appear gray, not green). Repeat this task on each iOS device. You can view which version of MobileTech is installed on each device. For more information, see View user device information and sync activity. |
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