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  • Microsoft announced on May 24, 2024, that they are deprecating Bing Maps. Customers using Bing Maps for Enterprise Basic or Free license will no longer be able to use Bing Maps for Enterprise services beyond June 30, 2025. To continue using Mapping in MobileTech, you will need to obtain a Google Maps API key at https://cloud.google.com/maps-platform/pricing/. (You will need an API key that includes Maps and Routes. You do not need Places.) See Enter the Google Maps API Key.
  • As App Stores increase their security requirements, HTTPS (with Trusted SSL Certificates) will soon become required across all device types.  Therefore, we recommend you transition your MobileTech environment to use SSL with a trusted certificate.
  • Do not install MobileTech server components on your SQL Server machine. 
  • Install MobileTech Administration on the MobileTech web server.
  • Verify the eTimeTrack Web Service current release version matches the installed version of Signature. For installation instructions for each component, see the Installation & Administration Guide.
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Compatibility

To find a complete list of system requirements across all the Signature modules, refer to the System Requirements documentation.

This table lists the tested and supported compatible versions for MobileTech

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.

Software or deviceCompatible versions
Operating Systems 
  • Android 14, 15
  • iOS 17, 18
  • Windows 10, 11

Signature Version

Note
titleIMPORTANT

If you are upgrading to Signature 2024 (18.7.9), you must upgrade to MobileTech

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. However, if you are only upgrading MobileTech to version
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, you can be on any of these compatible Signature versions.


  • Signature 2024 (18.07b09)
  • Signature 2023 (18.06b08)

Incompatibility

  • The MSI (non-Windows Store) version of the Resco Mobile CRM available from the Resco website is no longer compatible with MobileTech. If you currently use the MSI version, you must migrate to the Windows Store version and should plan accordingly before upgrading.
  • Flexible Forms are not compatible with Microsoft Windows 11.
  • Servers running Cylance script control. 
  • MobileTech inventory transactions do not support Microsoft Dynamics GP Inventory Lots.

Obtain a Google Maps API Key

To use the Mapping feature on any device, you will need to obtain a Google Maps API key at https://cloud.google.com/maps-platform/pricing/. You will need the Maps JavaScript API (Maps > Dynamic Maps) and Geocoding (Places tab). Geocoding is required for setting coordinates. See Enter the Google Maps API Key.

Note

Microsoft announced on May 24, 2024, that they are deprecating Bing Maps. Customers using Bing Maps for Enterprise Basic or Free license will no longer be able to use Bing Maps for Enterprise services beyond June 30, 2025.


Installation Notes

  • Disable any security software before installing MobileTech. Remember to re-enable this once the installation is complete.
  • After installing MobileTech
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    , if you have set up password complexity, you will need to set this up again as the MobileTechAdmin.exe.Config file is overwritten.

  • You will need to add the IIS APPPOOL\RescoCloud user to the SQL Server Reporting Services Home Folder permissions page. For instructions on adding the user, see https://docs.microsoft.com/en-us/sql/reporting-services/install-windows/reporting-services-configuration-manager-native-mode?view=sqlallproducts-allversions. You can filter the instructions to your SQL Server version.

  • The Job Summary Timesheet report no longer prints automatically when a technician completes a job appointment with billable transactions on the appointment. If your company would like to continue to have this report automatically generated, you can remove the comment lines from Offline HTML: 

    Enabling the automatic timesheet generation after completing a job appointment:

    1. In Woodford, select the MobileTech Woodford project and then select Edit from the menu bar.

    2. From the left navigation, select Offline HTML.
    3. Double-click Entity to open.
      Double-click Appointment to open.
    4. Select appointment-form_complete-job.html and then select Edit from the menu bar.
    5. Scroll down to FORM EXECUTIONS.
    6. Locate //,generateTimesheetReport(appointment) //Uncomment line to turn on automatic generation of timesheets.
    7. Remove the preceding //, and succeeding //Uncomment line to turn on automatic generation of timesheets so that the line only displays the following.
      generateTimesheetReport(appointment)
    8. Select Save.
    9. Select Save from the menu bar.
    10. Publish the project.


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