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- On the schedule board, double-click the service appointment.
- Choose the Notes button. The Service Notes window is displayed. If the Notes icon displays as blank , no notes are available.
- Double-click the note, or select the note and choose Select. The Note Detail window is displayed.
- Make any changes and choose Save.
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- On the schedule board, double-click the service appointment.
- Choose the NotesNotes icon. The Service Notes window is displayed.
- Choose Add New NoteNote icon. The Note Detail window is displayed.
- Enter the Subject.
- The author defaults to the current user however you can choose a different author.
- Specify whether the note serves as a reminder note (Reminder) and/or can be printed (Printable).
- Enter the note text in the box.
- Choose Save.
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- On the schedule board, right-click the service appointment, and then choose Open Service Call.
- Choose the Attachment icon. If the Attachment icon displays as blank , no attachments have been added.
- In the Attachments for Service Call window double-click the attachment to view.
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- On the schedule board, right-click the service appointment, and then choose Open Service Call.
- Choose the Attachment icon.
- In the Attachments for Service Call window, choose Add New Attachment icon. The Attachments window is displayed.
- Enter the Description.
- Edit the Date, if needed.
- Select Choose File.
- In the Open window, choose the file and then choose Open.
- Choose Upload File.
- Close the Attachments for Service Call window.