Versions Compared

Version Old Version 6 New Version 7
Changes made by

Documentation Reviewer

Documentation Reviewer

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. Right-click KEY2ACTSchedulex.x.xx.exe and choose Run as Administrator. The Welcome to the Key2Act Schedule Setup Wizard page is displayed.
  2. Choose Next.
  3. On the End-User License Agreement window, review and accept the terms of the license agreement.
  4. Choose Next.
  5. On the Select Installation folder window, accept the default installation location or use the Browse button to select a different installation location for the Schedule web service.
  6. Choose Next.
  7. On the Ready to Install window, choose Install.
  8. On the Completing the Key2Act Schedule Setup Wizard window, the Launch Schedule check box is marked by default.

  9. Choose Finish to launch the Key2Act Schedule Web Installer. The Schedule Web Installer window launches to set up the Key2Act web service and application location.

    Note

    You may be prompted to download and install a required .NET Core 2.2 update found at https://dotnet.microsoft.com/download/thank-you/dotnet-runtime-2.2.0-windows-hosting-bundle-installer. After installing the .NET Core update, you will need to manually open the Schedule Web Installer by going to Start > Signature > Schedule Web Installer to continue with the installation upgrade process.


Upgrading the Schedule Web Service and Application

  1. If you are continuing the installation from the steps above, the Schedule Web Installer window displays to set up the web service. You can manually open this by going to Start > Signature > Schedule Web Installer.

  2. A check is run to verify Microsoft NetCore installed. If you do not, a message displays indicating that you need to install this. To do so, choose the hyperlink .NET Core Windows Server Hosting Bundle from the installation window.

  3. On the Install/Update Service Library tab, enter the following information: 

    • SQL Server
    • Admin SQL User
    • Password
    • GP System Database – The database defaults to DYNAMICS, however you can change this if you have a different name.

  4. Choose Login to display the company/companies and then choose the Company for this Upgrade. This option lets you upgrade multiple companies during one upgrade. 

  5. Choose Upgrade.

  6. Choose OK in the message that displays. 

  7. ***At this time you will need to stop the Key2Act_ServiceLibrary application to STOP the Key2Act_ServiceLibrary application pool in the IIS Manager before continuing.***

  8. From the Install/Update Key2Act Schedule tab, enter the URL for the Key2Act Service Library web service.
  9. Choose Test. The current Service Library version displays in the field if successful.

  10. Choose Upgrade.

  11. When the installation is complete, a message displays at the bottom of the window and a hyperlink is provided to your Schedule website. If you used port 443, verify that the url begins with https://.

  12. If you are upgrading Schedule, startStart the KEY2ACT_ServiceLibrary application pool that was previously stopped.

  13. Each Schedule user will need to refresh their browser cache for both the Schedule Board and the Customer Hub tabs. This is done from the keyboard by holding down the CTRL key and then pressing the F5 key once, doing this once for the Schedule Board tab and once for the Customer Hub tab.