Schedule is integrated with the Building Optimization Broker (BOB) Service Requests module. New role-based security in Schedule administration can enable a Schedule user to view and act upon new Service Requests to either accept or decline those requests. Accepting a request will initiate the new service call form, with information defaulted from the linked Signature customer, location, equipment, and contact (optional). The
The number of service requests that have been created in Building Optimization Broker and available to be processed in Schedule is indicated on the Schedule menu bar to the right of the Service Requests button. This number is updated when Schedule is manually refreshed or auto-refreshesrefreshed, which is based on the Time Period set up in Global Options Settings.
For information on how to set up the integration with Building Optimization broker, see Building Optimization Broker Settings.
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