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For information on how to set up the integration with Building Optimization broker, see Building Optimization Broker Settings.

Note

Notes:

  • The service requests must have a mapped Customer and Customer Location in Building Optimization Broker in order for the service request to display in Schedule's Service Requests window.
  • If the equipment ID entered on the service request but is not mapped, the equipment ID will not display on the service call in Schedule.
  • Only service requests with a status of REQUESTED display in this list.
  • The BOB WO Number is stored in the SV_Call_Source_ID1 field in the Service Call record.
  • SV_Call_Source is set to 120, which indicates the origin of the Service Call is BOB.
  • The GUID for this service call is stored in SV_Call_Source_ID2

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