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  1. On the Schedule Board or Customer Hub, choose the Find   icon.
  2. Select the Find Type:
    • If searching from the Schedule Board:
      • Service Call
        Search for service appointment(s) using a partial or full service call number.
      • Purchase Order
        Search for a service appointment using the customer purchase order associated to the service call(s).
      • Maintenance Contracts
        Search for a service appointment using a full or partial maintenance contract number.
      • Jobs
        Search for job appointment(s) using a partial or full job number.
      • Project
        Search for job appointment(s) using a partial or full project number.
      • Resources
        Search for all appointments associated with a single resource (technician) ID.
      • BOB WO ID#
        Search for service appointment(s) using a partial or full BOB work order number.
    • If searching from the Customer Hub:
      • Contact Name
        Search for location contacts using a partial or full contact name.
      • Phone Number
        Search for a customer using a full or partial customer phone number.
      • Maintenance Contract
        Search for a customer and location using a full or partial maintenance contract number.

  3. Enter the Find Data.

  4. Enter the From/To Dates. The default dates reflect the Unscheduled Days Back to Retrieve from Schedule Settings.  For example, if you have this set to retrieve 14 days back, the date range will displays 14 days back from today's date and 14 days forward from today's date. For more information, see Setting up company options.

    Note

    The Find window accessed from the Customer Hub does not display the date range.

  5. Choose Find. Schedule searches for records that contain the criteria you entered. For example, if you enter 201 when searching for a service call, all service calls that contain "201" will be returned (4201, 20111, 98201, etc.).

  6. The search results display.
  7. Use the context menu to act on a record returned by the Find process. The context menu can be opened by using the right-click of the mouse while positioned on any returned record in the result set. You may also double-click on the row to open the record. See Using the context-sensitive menus below for more information.

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