...
In addition to the default standard triggers, Advanced Communications provides you the ability to notify the customer and/or technician when the following appointment triggers occur:
- Appointment Scheduled
- Appointment Changed
- Appointment Completed
- Appointment Canceled
- Service Call Request Received
- Technician Arrived
- Technician in Route ( Dispatched)Appointment Completed
You can set up standard or Advanced Communication notification emails that will be sent to customers and/or technicians for the stages of an appointment. See the Signature Agent Configuration documentation.