Page Comparison

You can easily view the service call from the :

• The schedule board

...

• by right-clicking a service appointment and then

...

• choosing Open Service Call.
• The service appointment by choosing the View Service Call Image Added icon.
• The Customer Hub by right-clicking on a call in the Service Call tab. (See Viewing the Service Calls tab for more information.)

1. The following fields can be edited:
   • Division
   • Description
   • Service Call Status
   • Equipment - If the service call already has equipment assigned in Service Management, the field in Schedule is display-only. Only equipment that is active for the customer and location can be selected.
   • Caller Name/Email/Phone

2. You can choose any of these icons to view additional information:

   Image Removed -

   Image Added	Save
   Image Added	Cancel
   Image Added	View Service Call Time Stamps

   Image Removed -

   Image Added	View Appointment History
   Image Added	View Service Call Tasks

3. Image Removed  - Service Call Notes
4. Image Removed - View Attachments
5. Image Removed - Related appointments
Image Removed - Notify Customer

Image Added	View/add Appointment Notes See Working with notes. Note If a note exists for this appointment, this icon displays as Image Added.
Image Added	View Related Appointments




6. Choose Save.