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- The following fields can be edited:
- Division
- Description
- Service Call Status
- Equipment - If the service call already has equipment assigned in Service Management, the field in Schedule is display-only. Only equipment that is active for the customer and location can be selected.
- Caller Name/Email/Phone
You can choose any of these icons to view additional information:
Save 
Cancel 
View Service Call Time Stamps - See View service call timestamps. 
View Appointment History - See View appointment history 
View Service Call Tasks 
View/add Appointment Notes
See Working with notes.Note If a note exists for this appointment, this icon displays as
.
Attachments 
View Related Appointments - Choose Save.