Page Comparison

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1. The following fields can be edited:
   • Division
   • Description
   • Service Call Status
   • Equipment - If the service call already has equipment assigned in Service Management, the field in Schedule is display-only. Only equipment that is active for the customer and location can be selected.
   • Caller Name/Email/Phone

2. You can choose any of these icons to view additional information:

   Image Modified	Save
   Image Modified	Cancel
   Image Modified	View Service Call Time Stamps - See Viewing service call timestamps.
   Image Modified	View Appointment History - See Viewing appointment history
   Image Modified	View Service Call Tasks - See Viewing service call tasks.
   Image Modified	View/add Appointment Notes - See Working with notes and attachments. Note If a note exists for this appointment, this icon displays as  Image Modified .
   Image Modified	Attachments - See  Working with notes and attachments .
   Image Modified	View Related Appointments - To view the related by appointments by the Group ID, choose the drop-down next to the Related Appointments icon and then choose  By Group ID . See Viewing related appointments .

   
   

3. Choose Save.