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If you want the system to select the next available, qualified technician for a service appointment, choose the best technician button attached to the Technician ID field. This function allows you to schedule someone as soon as possible.
For each appointment on the service call, the system finds a technician assigned to the service area for the call, with the required skill level for the service call task. The system finds the first technician available who can complete the task within the regular work schedule. The technician's name is listed in the Technician ID field and a start time is displayed in the Starting Time field. If a technician name is listed in the Technician ID field when you select the best technician button, a message is displayed asking if you want to replace the existing technician.
If the schedules for all qualified technicians assigned to the service area are filled for the specified date, the next date is used. The system makes 100 attempts to find an available, qualified technician. The best technician button is part of the Advanced Scheduling features.
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