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1. Choose Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > General > Time Zones.
2. Enter a Time Zone name, for example, CST for Central Standard Time. See Time zone reference for a list of common time zone abbreviations.The GMT Offset values fill automatically based on the time zone selected.
3. If Daylight Savings Time (DST) applies to this time zone, mark the check box. The remaining fields on the window are enabled.
4. Complete the remaining fields, as necessary.
   • DST Bias: The amount of hours and/or minutes to adjust the time for daylight savings time. For example, if the time is moved backward one hour in the summer and moved forward one hour in the fall, enter 1 in the Hours portion of the field.
   • DST Start Date: Used to specify the date DST begins. You can include the instance of the day of the week for that month, the day of the week, and the month. For the instance, choose from 1st, 2nd, 3rd, 4th, or Last.
   • DST Start Time: The time of day DST goes into effect.
   • Standard Start Date: Used to specify when standard time resumes and when DST ends. You can include the instance of the day of the week for that month, the day of the week, and the month. For the instance, choose from 1st, 2nd, 3rd, 4th, or Last.
   • Standard Start Time: The time of day standard time goes into effect, and DST time ends.
   • DST Bias: The amount of hours and/or minutes to adjust the time for daylight savings time. For example, if the time is moved backward one hour in the summer and moved forward one hour in the fall, enter 1 in the Hours portion of the field.
   • DST Start Date: Used to specify the date DST begins. You can include the instance of the day of the week for that month, the day of the week, and the month. For the instance, choose from 1st, 2nd, 3rd, 4th, or Last.
   • DST Start Time: The time of day DST goes into effect.
5. Choose Save. When you save a service call, the time will fill in GMT time. If there is a time zone associated with the location of that service call, that time zone will fill on the service call.

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You can assign a time zone for several records within Service Management. We have provided a special utility to make entering time zones easier. But first, you must manually enter a time zone in at least one record, at the highest point of the record hierarchy you choose. This utility assumes the following general record hierarchy:

If you do not use postal code assignments, you can start at the branch level. Therefore, before you run the utility, you should assign a time zone to the branch(s) so that the utility knows where to get the time zone necessary to populate the time zones for the other records. If you do not use branches, you start at the location level, again, assigning a time zone to the location.

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You MUST assign time zone manually in all the records, including branches, locations and technicians.

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Update Time Zone Data utility

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After running the Update Time Zone Data utility to populate the postal codes, branch, location, and technician records, the time zones for additional Service records populate accordingly. For some windows, time zones must be assigned manually from a lookup.

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1. Click anywhere inside the icon. A popup menu appears.

2. Click the view that you want. The picture on the icon changes, depending on the view selected.

   If the time zone view indicator looks like this:	The time displays by:
   	GMT
   	Location
   	Technician
   	User

   The availability of views depends on the window and context. See below for a list of windows and available views.

• Service Call: GMT, Location (default), Technician, User 

  Note
  The time zone view icon will not be enabled until a service call is saved.

  
  

• Appointments: GMT, Location (default from service call), Technician, User
• Service Level Call Inquiry: GMT, Location, Technician (default), User
• Dispatch Board: GMT, Location (default), Technician
• Appointment Wizard: GMT, Technician (default), User
• Reschedule Appointment Wizard: GMT, Technician (default), User
• Appointment History: GMT, Location, User

• Technician Schedules: GMT, Technician (default), User.

  Note
  The time zone selected appears in each grid of the technician's schedule.

  
  

• Technician Activity Inquiry: GMT, Technician (default), User
• Technician Board - Appointments: GMT, Technician (default), User

• Technician Board - Appointments - Daily View: GMT, Technician (default), User

  Note
  The time zone selected appears in the right corner of the Time column heading.

  
  

• Time Stamp: GMT, Location, Technician, User

  Note
  When any of the clocks on the window are pressed, the system converts to the time zone selected using the time zone icon.

  
  

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The table below shows a list of supported time zones. Information includes common abbreviations, descriptions, and the time differences relative to Greenwich Mean Time (GMT).

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