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When you create appointments that results in a conflict with existing appointments, the system now provides the opportunity to resolve those conflicts immediately. You can view the proposed appointments side-by-side with existing appointments, and resolve those conflicts by changing times, dates, or even by changing appointments to unscheduled. 

You can resolve appointments that were created from any of the following areas:

...

If you are creatingThen

A single appointment

After saving the appointment, if there are conflicts, you will receive a message indicating there are appointment conflicts. Click Yes to open the Appointment Conflict Resolution window.

To resolve the appointment by opening the

Choose the one of the following buttons on the message window:

  • Yes
    Opens the Appointment Scheduling and Conflict Resolution window and viewing to view the conflicted appointments , click Yes.To resolve the appointment by going back to the Appointments window, click Noand resolve the conflict(s).
  • No
    Returns you to the Appointments window to resolve the conflict.
  • Continue
    Saves the appointment with the conflict (double-booking).

Multiple appointments

The Appointment Scheduling and Conflict Resolution window opens immediately after saving the appointments, regardless of if there are conflicting appointments.

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