You can initiate a new service call from the Equipment Master window and/or Equipment Component window for an existing equipment record. If you are creating a new equipment record, you will need to save the equipment record before you can select the New Call button. This feature respects the Service Option validation setting Change Call Type to MC when add Equipment under contract.
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The New Service Call button is grayed out if the Equipment is an Item within a Group. |
To create a new service call from the Equipment or Equipment Component window:
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