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Service call information such as the problem type, service location, and priority can be entered when you create a service call. When a service call has been completed, you can update the call record to include a description of the work performed, the equipment worked on, date completed, etc. The service call database retains complete information about the call even after it has been completed.

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Service calls cannot be created if the Customer or Location is inactive. MC and MCC calls can still be created.

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