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Most major windows in Service Management have user-defined fields. Before labeling these fields, we recommend you determine what data your business needs to capture.
There  There are user-defined fields in each major window in Service Management. The following windows contain user-defined fields:

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You also have the option of using 15 active user-defined fields on the Equipment - Additional Fields window and the Component - Additional Fields window. Active user-defined fields are customizable user-defined fields. They can be defined to return various forms of data in read-only format. For example, you could define a group of fields to return meter/readings, the last service call ID, and the service call completion date. The data is updated every time the window is opened. Unlike other user-defined fields, users do not enter data in the active user-defined fields. You can select which active user-defined fields are visible by marking the Visible checkbox next to each field. The first six fields are marked by default.
Contact Key2Act WennSoft Sales for more information about the Equipment Active UDFs feature. Signature Technical Consulting is available for assistance with programming the active user-defined fields if needed.

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